Frequently Asked Questions
How much does it cost?
That depends on what parts you need for your product. We have most pricing listed on our website, which you are free to browse. If you can't find the price on the website, you'll need to send your product in for a free diagnosis and one of our company representative will call you with the specific repair price based on their evaluation of your product.
Once you diagnose the problem with my product, am I obligated to pay for the repair?
No, if you decide that you don't want to pay for the repair, you can get back your Cell phone/tablet at no additional charge. If you don't want it back, we can also recycle the product for you.
How long do I have to decide if I want to get my product repaired?
Once we receive your product, we'll call you to let you know the repair price. From that point, you have 30 days to make a decision. When 30 days have passed, we deem your product abandoned and we recycle it appropriately. Once that happens, the product is gone and we can't get it back for you. We receive so many shipments per day that this is a necessity just to preserve space in our facility.
iPads
Can my broken iPad be repaired?
Yes, since the iPad's debut, we have been fully stocked with replacement parts and the know how to get your broken iPad on the road to recovery.
Do you perform repairs on iPads/iPhone that are under warranty?
No, we are not performing warranty repairs at this time. If you believe that you are in warranty, you'll have to contact Apple for service. If Apple deems your iPad "OUT OF WARRANTY" for any reason, or you just don't want to deal with Apple, call us and we can help.
Do I need to back up my music and data files before sending my iPad?
If you are able to back up your files, then you definitely should do so. We are not responsible for lost data (including purchased media from iTunes) or files.
Do I need to send my SIM card with the iPad (only applicable with the iPad + 3G)?
Yes, to ensure the accuracy of the repair or diagnostic, it would be best to ship the iPad with the SIM card installed.
iPhones
Do you perform repairs on iPhones that are under warranty?
No, we are not performing warranty repairs at this time. If you believe that you are in warranty, you'll have to contact Apple for service. If Apple deems your iPad "OUT OF WARRANTY" for any reason or you just don't want to deal with Apple, call us and we can help.
Do I need to back up my music and data files before sending my iPhone?
If you are able to back up your files, then you definitely should do so. We are not responsible for lost of data (including purchased media from iTunes) or files.
iPods
Do I need to back up my music files before sending my iPod?
If you are able to back up your music files, then you definitely should do so. Otherwise we are not responsible for lost files.
Should I include items like earphones, chargers and cables with my iPod?
Generally no. However, if you are experiencing a charging problem or a problem that you think is related to another item, please include it.
How do you guys get those iPods opened up without damaging them?
The best way to answer this is easy: we've done it about a million times. Practice makes perfect, right.
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